Shipping policy

• We ship from Creemore Ontario
• We process orders within 2-3 business days (excluding weekends and holidays). Pre-ordered items are processed within 2-3 business days of arrival in stock.
• Shipping charges for your order will be calculated and displayed at checkout.
• Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
• If you need any assistance with your order, please contact us at info@thesoggypuffin.com.
• We will not be able to make changes to your order after it has shipped.
• Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
• Any duty or customs charges are the sole responsibility of you, the customer. 

NOTE: We are not responsible for shipping carrier delays.